CUSTOMER CARE
Order status, shipping, returns and the questions we get most often. Anything technical goes straight to the engineering line.
Look up an order
Frequent questions
The shop is open to businesses and individuals. Note we are not an authorized distributor for every brand listed: check the product page before ordering.
Panel builds run 3–6 weeks, controls retrofits 2–4 weeks, and full robotic cells 6–12 weeks from approved design. Long-lead components can move those dates; we flag them in the quote.
Yes, commissioning, debug and safety assessments across Ontario routinely, and further afield for existing customers.
Often. We start with an assessment of what exists, drawings, code, hardware, and give you a written position on what's salvageable before any work begins.
Shipping & delivery
Rates, carriers and dock requirements.
Returns & refunds
30-day window, RMA required.
Terms & conditions
Sale, service and warranty terms.
Privacy & cookies
What we store and why.
