Service Plans
No Plan
$0/month
-
0 – Support Hours Per Week -
Dependent on Avaliability – Remote Technical Support -
< 1-2 Days – Remote Response Time -
1-2 weeks – To Site Response Time -
Condition Monitoring & Diagnostics -
0% – Spare Parts Discount
Bronze Plan
$2291/month
-
1 – Support Hours Per Week -
Regular Business Hours – Remote Technical Support -
< 4 – Remote Response Time -
> 1 Week – To Site Response Time -
Condition Monitoring & Diagnostics -
2.5% – Spare Parts Discount
Silver Plan
$3955/month
-
3 – Support Hours Per Week -
6am – 7pm, Regular Business Days – Remote Technical Support -
< 3 hours – Remote Response Time -
3-7 Days – To Site Response Time -
Condition Monitoring & Diagnostics -
5.0% – Spare Parts Discount
Gold Plan
$5200/month
-
5 – Support Hours Per Week -
24/7 365 days/year – Remote Technical Support -
<1 hour – Remote Response Time -
< 1 day – To Site Response Time -
Condition Monitoring & Diagnostics -
7.5% – Spare Parts Discount
See More of Our Service Plan!
JET-SS Options Summary
| Services and Training Included | No Plan | Bronze Plan | Silver Plan | Gold Plan |
|---|---|---|---|---|
| Costs Per Month | $0 | $2,291 | $3,955 | $5,200 |
| Cost if paid Annually (10% discount) | $0 | $35,550 | $42,720 | $56,160 |
| Included Support Hours per month | 0 | 1 | 3 | 5 |
| Remote Technical Support | Dependent on Availability | 9am-5pm / 5 business days | 8am-7pm / 5 business days | 24/7 365 days / year |
| Remote Response Time | Up to 1-2 days | <4 hours | <3 hours | <1 hour |
| To Site Response Time | 1-2 weeks | >1 Week | 3-7 days | <1 day |
| Condition Monitoring & Diagnostics | Not Included | Not Included | Included | Included |
| Spare Parts Discount | 0% | 2.5% | 5% | 7.5% |
| Standard Labor Rate (Monday to Friday 8am-5pm) | $160.00 CAD / hour | $150.00 CAD / hour | $145.00 CAD / hour | $130.00 CAD / hour |
| Labor Rate (Weekday Overtime) | $230.00 CAD / hour | $210.00 CAD / hour | $200.00 CAD / hour | $190.00 CAD / hour |
| Labor Rate (Weekend/Holidays) | $270.00 CAD / hour | $250.00 CAD / hour | $230.00 CAD / hour | $220.00 CAD / hour |
| Minimum Remote Support Labor Time chargeable block | 3 hours regular time / 4 hours after hours | 2 hours | 1 hour | 0.5 hours |
| Minimum Travel Time | 4 | 2 | 2 | 2 |
| Minimum Site Time Charge | 8 | 4 | 4 | 2 |
| Per Diem | $180.00 CAD / day | $155.00 CAD / day | $130.00 CAD / day | $110.00 CAD / day |
| Travel Expenses (Airline and Car rental) | Actual + 30% | Actual + 15% | Actual + 12% | Actual + 10% |
Spare Parts
No job number specified in the URL.
Machine Documents
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